Marketing Operations specialist (Functional Owner CRM)

Do you have a passion for CRM systems and a knack for project management? And are you ready to take on a new challenge in CRM? If so, we have an exciting opportunity for you!  We are looking for a proactive and strategic Marketing operations specialist who will act as the functional owner of our CRM system (Microsoft Dynamics). 

What you will do as Functional Owner CRM (Microsoft Dynamics)

As our Functional Owner CRM, you will play a crucial role in the success of our marketing and sales initiatives. You will work closely with our CRM support colleagues, the Head of Marketing Operations and the Manager Sales Enablement. You report to the Manager Marketing Enablement. This role requires a combination of project management and strategic thinking, as well as hands-on involvement, ensuring that our CRM system supports our marketing and sales goals effectively.

Key responsibilities

• Act as the application expert for the marketing and sales elements of our CRM.
• Setting up, optimising, and maintaining guidelines, processes, ways of working, and training materials, together with stakeholders from various departments.
• Manage issues within the CRM platform, troubleshoot and assist stakeholders with questions about CRM.
• Align with Business Line stakeholders and key users, our Sales Enablement Manager and our internal IT department on the roadmap and backlog for development.

The main focus for this role is CRM. But (in the long term) will also include different topics in the broader Marketing Operations, such as:

• Maintaining and improving our Digital Marketing Infrastructure
• Acting as a sparring partner for your fellow specialists, engaging in decision making discussions with experts in data analytics, customer journey, SEO and Web on optimisation strategies and subsequently taking an active role in their implementation alongside the team
• Mentoring junior colleagues, working students and interns

Where you will work

At Haskoning, you will join an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology. Our mission, "Enhancing Society Together," drives us to create a positive impact on the world.

We offer purpose-driven and challenging work in diverse international projects, leveraging our 140+ years of expertise. With over 6,800 employees in more than 25 countries, we work together to turn challenges into opportunities and make a real impact on society. We collaborate with leading clients in markets such as infrastructure, climate resilience, renewable energy, decarbonisation of industry, and sustainable mobility.

As our new Marketing Operations specialist, you will become part of the Marketing enablement team in the Netherlands (acting globally). We are a divers team of 13 people, existing of permanent staff, working students and interns. This team works on Internal and external marketing communications channels, tools, and infrastructure. 

What you bring

• You have a minimum of 4 years of work experience. 
• You are proactive and a strategic thinker.  
• You have excellent communication and collaboration skills and can hold your own in a complex, international organisation.  
• You have extensive experience in Microsoft Dynamics. 
• You have a good command of the English language (the working language in our international team is English).  
• Strong project management skills. 
• Hands-on approach to problem-solving. 
• Ability to create and optimise processes and workflows. 
• Strong analytical skills for creating performance dashboards. 
• Ability to manage crises and troubleshoot issues effectively.

What we offer you

At Haskoning, we believe that the well-being of our employees is essential to our shared success. That’s why we offer a comprehensive benefits package designed to support both your professional development and personal well-being.

What we offer:

• A solid foundation: A competitive base salary with annual increases.
• An attractive compensation package: Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget, and annual profit sharing. You’ll also have the opportunity to purchase company shares and share in our success.
• Work-life balance: 28 vacation days (based on full-time employment), with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, a home office allowance, and a fully equipped home workspace.
• Development opportunities: A wide range of training and development programs, including tailored learning paths, learning weeks, and various knowledge-sharing groups.
• Travel allowance: A conveniently located workplace at our office in Amersfoort or Delft, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you’ll receive a higher travel allowance—encouraging sustainable commuting.
• Informal and inclusive culture: A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.

Read more about our employee benefits here.

Are you our new colleague?

Then we would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, we will contact you as soon as possible.

The application process then consists of 3 interviews. Are we all enthusiastic after this? Then you will receive an offer from us, and we will be happy to welcome you on board!

Do you have any questions about the role or the process? You can always contact recruiter Max Kapteijn via [email protected].

At Haskoning, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered. Our mission of "Enhancing Society Together" drives us to create an environment that embraces each individual’s unique background, identity, and perspective. Regardless of your experience, background, age, gender, or other personal characteristics—you are welcome here. We believe that diversity makes us stronger and that an inclusive culture gives everyone the opportunity to grow and contribute. Read more about our ED&I initiatives on our dedicated webpage. 

Due to the privacy law, please submit your application via the apply button and not via email.

Acquisition for this vacancy by agencies is not appreciated and offered candidates will not be taken into consideration.